When I consider outsourcing, I consider big business. I consider the manufacturing of auto parts and assembly line products being manufactured in a foreign country to lower the expense of the product. I consider shoes, many of which are manufactured with American parts and shipped to China to be assembled there. What I don’t consider may be the outsourcing of an area newspaper.
I mean, come on. Is your first thought whenever you hear the voice and accent of someone from India, that you’re going to get the score of yesterday’s Little League baseball pool result game or that you’re going to be told which organization is holding the Pot Luck dinner to improve funds for uniforms for your child’s high school marching band? No, it is not.
My first thought was that I got the incorrect number so I hung up and dialed it again. And yet again, I was placed on hold and yet again, I got a female from India taking calls for the Circulation Department of an area newspaper.
When she asked me how she could help me I told her that I would like her to avoid the newspapers from being sent to my home because I can’t bend down seriously to retrieve them and that when they are permitted to pile up in the driveway, it causes it to be look like the home is abandoned.
It went in one single ear and out another ear. She kept telling me that the newspapers are complimentary and I kept telling her I don’t want them. Then she told me that she will have to lookup the information from my subscription before she could cancel the order and I told her that I don’t have a subscription. She said, “You must have a membership; you’ve been receiving our newspapers for a year” and I told her, “I’ve never had a membership and I don’t want to get your newspapers.”
Does the typical American cringe when one of these brilliant online ads wants the annual income of anyone? Probably, but only if a free of charge gift isn’t being given away.
It doesn’t seem to produce any difference how smart a person is, the lure to getting something for nothing overrides a person’s good sense and he’s quite willing to divulge personal information as a swap to get something free. And, on another hand, they can be heard railing against the government for invading his privacy.
With this specific at heart, I shouldn’t have been too surprised that the girl from India in charge of the Circulation Department of our local newspaper kept emphasizing that the newspaper is complimentary as reasons for not stopping delivery. She will need to have thought, “Stupid American. I told her that it’s free and she still doesn’t want it.”
No wonder we have this kind of unfavorable reputation around the world notwithstanding what our politicians would have us believe. We are usually regarded as arrogant and grasping, taking things that don’t participate in us and building our fortunes on the backs of our workers.
by Connie H. Deutsch
Connie H. Deutsch is an internationally known business consultant and personal advisor who features a keen understanding of human nature and is a natural problem-solver. She is known around the world for helping clients find workable methods to complex problems.
Connie has hosted her own weekly radio show, been a regular guest on a day radio show, done guest spots on radio shows around the nation, and appeared as a guest on a wire television show. Connie wrote a regular newspaper Advice Column for sixteen years and has been invited to speak at local colleges and given lectures round the country. She also wrote the scripts for a regular financial show on cable television.